Out of curiosity, I dialed the number at 3:40 p.m. According to Coinbase’s Contact Us page, you can only use this number to connect with an automated system that will help you freeze your account if you suspect it’s been compromised, but they “do not offer any phone support with a live agent.” With many Coinbase users dragging it through the mud for its subpar customer service, I did a little sleuthing to determine whether Coinbase’s customer support is as bad as they say it is.Ĭoinbase’s customer support number is 1-88, but don’t think for one second that you’ll find a live agent to help you. The beginner-friendly trading platform made headlines for neglecting its customers’ sticky situations, leading to a class-action lawsuit seeking up to $5 million in damages. Coinbase customer supportĬoinbase, the most popular cryptocurrency exchange in the US, is in scalding hot water for its unsatisfactory customer service. Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. Although I could make accounts on all three exchanges, I’m blocked from trading cryptocurrencies on their platforms, so I could only ask basic questions about my account or the exchange’s services. I would have preferred to ask more challenging questions that truly test the mettle of the five top crypto exchanges, however, platforms such as Binance US, Kraken and KuCoin do not serve New York residents. It’s worth noting that I did face some limitations. If you have further questions or would like more information, please do not hesitate to contact our live chat support team: binance.Cryptocurrency exchange (Image credit: Getty)įor phone support, I chose, “If I passed away, how can a family member gain access to my crypto funds?” For email support, I went with, “What is the best way to earn interest on crypto on your platform?” And finally, for Twitter, I asked, “If I lost or forgot my password, what steps do I need to take to recover my account?” For details on our margin fees and additional information, you can visit our fees page on our website: We hope this helps to dispel any concerns you may have about the security of your funds and our fees. We strive to offer highly competitive fees in the market, and our fee structure is transparent and easy to understand. As for margin fees, we are aware that costs related to margin trading can be a concern for some users. We implement cutting-edge security measures, including two-factor authentication (2FA), cold storage of most user funds, and the Secure Asset Fund for Users (SAFU) program designed to protect and compensate users in case of security incidents. We want to assure you that the security of your cryptographic assets is one of our top concerns at Binance. We take pride in providing our users with a secure and efficient platform for their cryptocurrency transactions. Hello Mick! Thank you for contacting us via Trustpilot! We appreciate your comment and understanding that Binance is a reliable company. And of course: to make available the pay integration via Binance same as the PayPal and Stripe do, will be another huge plus, but we hear they are just working on that one, as well. Such as many of their competitors have available, but it might be just on the way there, for the users. We would only add that will be even better if the commodities themselves can also be available for trading with, in our portfolios, as well, not just the tokens-focus, predominantly. We are happy to see this direction for the Binance Com, and it's community of users. They all can presently learn a lot from Binance Com, on how is it done properly. Which is to enjoy, knowing it will always get more resourceful, as obvious, which all up - is the future of the every trading platform. And also, there is a lot of always-new, always-coming: trade and training tools, on Binance Com. After the signup and some few months learning and than usage already, and tests of the sytems in the dashboard and withdrawal tests - we have to report only the best experience. Currently, as of July start, 2023 our review, as an Australian localized user, would be only the best: 5 stars.
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